CASS members will have a new way to obtain paper documents without having to travel to the organization's offices. Starting in January 2027, self-service kiosks will be installed at various locations throughout Andorra, although the number of kiosks and their specific locations have not yet been announced.
Key data
- The kiosks will begin to be installed from January 2027.
- The ARREL Strategic Plan 2026-2028 includes 289 actions.
- The use of yellow leaves was reduced by 24 % during 2026 compared to 2025.
- CASS expects to achieve a 50% reduction in yellow leaves before the end of 2026.
- The average payment period is 2 days with the electronic system and 62 days with the paper system for service providers.
CASS will install self-service kiosks starting in January 2027
The system is scheduled to launch in January 2027 and aims to bring certain services closer to members. Users will be able to obtain physical documents at various locations throughout the country without having to visit the offices of the Andorran Social Security Fund.
The measure is part of the ARREL Strategic Plan 2026-2028, a roadmap that includes 289 actions to adapt the organization to population growth, as well as the benefits and services it manages. Simplifying procedures and improving citizen services are central to this plan.
For now, the available information only confirms that the devices will be distributed across different locations in Andorra. CASS has not yet specified how many there will be or where each one will be installed. The location of these points will determine ease of access for members who live far from the offices.
What documents can be printed at CASS kiosks?
The devices will allow printing documents in DIN A4 format. Among the documents expected to be printed are travel forms, CASS point receipts, and notifications pending paper delivery.
The published information indicates that the kiosks will allow users to obtain physical documents without necessarily having to visit an office. It has not yet been specified whether they will offer other administrative functions.
Printing a document does not necessarily mean that an entire procedure can be completed at the kiosk. The CASS will have to explain which procedures can be carried out using these devices and which will still require other channels.
How access to self-service kiosks will work
Access will require the member to identify themselves using the government's digital wallet. This system will also allow for a record to be kept of the notification of the printed document.
The planned operation will include:
- Member identification through the digital wallet.
- Consult the available documents.
- Selecting the document you want to obtain.
- Print in DIN A4 format.
- Record of notification of the printed document.
The CASS has not yet published the full operating instructions. Aspects such as document retrieval, procedures in case of printing interruptions, and assistance for individuals with identification problems remain to be finalized. Until these instructions are published, the current channels will continue to be the reference point.
The CASS digital certificate will be gradually replaced
Another significant change will be the gradual replacement of CASS's own digital certificate with the digital certificate of the Government of Andorra. From the end of 2026, members will be able to use the government certificate to carry out all procedures with the organization.
The current certificate will not stop working immediately. The transition will be gradual, although CASS has not yet provided a complete timeline for the change.
Members who conduct transactions digitally can review access to the government certificate in advance to facilitate the transition. The published information does not specify how the change will be managed for company representatives or those acting on behalf of third parties.
More electronic notifications for businesses, the self-employed, and individuals
The CASS plans to use the electronic notification service of the Government's Electronic Headquarters to communicate with businesses and self-employed workers. Individuals will be incorporated gradually.
Digitalization will change the communication channels with businesses, the self-employed, and, gradually, individuals. The organization has not yet specified the timeline for incorporating each group.
During the transition, digital communications and physical documents may coexist. Members should pay attention to CASS notices to know through which channel they receive each notification.
What are yellow leaves and why does CASS want to reduce them?
The so-called "yellow forms" are paper documents used in certain procedures related to the CASS (Social Security Administration). The ARREL Plan aims to reduce their use by increasing the use of electronic systems.
According to data provided by the organization, a 24% reduction in % was recorded in 2026 compared to 2025, despite population growth. The forecast is to achieve a 50% reduction in % before the end of 2026.
The difference in payment times is particularly significant. Between January 2025 and July 2026, the median payment time for lenders was 2 days when the electronic system was used, compared to 62 days with the paper form.
For the insured, the average processing times were 3 days with the electronic system and 48 days with the paper system.
The ARREL Plan 2026-2028: 289 actions to modernize the CASS
The ARREL 2026-2028 Strategic Plan is not limited to installing kiosks. Its 289 actions aim to adapt the entity's operations to the increase in population, benefits, and services.
Its objectives include simplifying administrative procedures and improving citizen services. The plan will be implemented gradually, and not all measures will necessarily follow the same timeline.
For members, the planned actions could translate into more digital options and a reduction in some travel. CASS still needs to finalize the timeline and scope of several of the measures.
New measures for people with chronic illnesses or complex conditions
The plan provides specific support to individuals with chronic illnesses, long-term conditions, or complex clinical situations. These users have frequent contact with the CASS (Social Security Administration) and may be affected by the repetition of certain procedures.
Among the planned measures is the extension of referral renewal periods, which in certain cases could become indefinite. There are also plans to group services related to the same condition into a single referral form.
Another proposal is to create the role of a CASS care process coordinator. This person would act as an intermediary between the insured, the entity, and the various healthcare professionals and providers.
Implementation details are still being finalized. These measures are part of the proposals included in the plan and are not yet available to all members.
What should CASS members do now?
The arrival of the kiosks does not require an immediate change in all habits. Until final instructions are published, members should continue using current channels and pay attention to official communications from the organization.
- Check access to the Government's digital wallet.
- Check that the government's digital certificate is working correctly.
- Check the Electronic Office frequently if you are self-employed or represent a company.
- Keep your personal and business information up to date.
- Check the kiosk locations when they are officially announced.
- Preserve important documents during the transition from paper to digital systems.
In case of identification, access, or printing problems, members can request assistance from CASS. The organization has yet to publish user instructions and specific support channels for the kiosks.
Frequent questions
When will the CASS self-service kiosks start operating?
CASS plans to put them into operation starting in January 2027. A specific timetable for each location has not yet been published.
Where will they be located?
They will be installed at different points in Andorran territory, but the number of devices and their exact locations have not yet been announced.
What documents can be printed?
It is planned to print travel forms, CASS point receipts, and outstanding notifications on paper. The entity may enable other documents, but a complete list has not yet been published.
Will the CASS digital certificate disappear immediately?
No. The replacement with the government's digital certificate will be gradual, and the current certificate will not stop working immediately.
What changes will affect the self-employed and businesses?
The CASS plans to use electronic notifications from the Government's Electronic Office to communicate with businesses and self-employed workers. The inclusion of individuals will be gradual.
Sources
Last update: October 2026. The information in this article is verified with official sources from the Government of Andorra.
